FAQ
Here are answers to some frequently asked questions about the purchasing process from SPIRIT PLAYGROUND. We hope they help you. If you need more information, please contact our customer service team.
Spirit Playground offers high-quality play equipment that meets international standards.
Spirit Playground has a team of designers to provide customized designs, ensuring your venue stands out.
Spirit Playground has an experienced installation team to assist with equipment setup.
Spirit Playground provides comprehensive pre-sales and after-sales services.
Our products are extremely safe to use, and we hold certifications such as CE, TUV, SGS, OHSAS, and ISO.
We can arrange delivery to your designated port or directly to your address. We offer one-stop transportation services.
All products come with a one-year warranty. For details, please refer to the warranty page.
The time depends on the size of the venue. Typically, the design draft takes three days, production takes 15 days, and shipping takes 30 days.
We provide detailed installation manuals for your play area, and you can also request to dispatch top overseas installation engineers.
30% T/T deposit, balance payment before shipment or copy bill of lading at sight.
T/T, Western Union or MoneyGram, PayPal, Credit Card are accept.
Yes, customization is possible according to your ideas, as we have a professional 3D design team.
Spirit Playground does not charge for custom design services. However, if the site is very large or has special requirements, we will charge a design fee to demonstrate our seriousness about this cooperation.
We are located in Wenzhou, Zhejiang Province, about 1 hour by flight from Shanghai and 2 hours by flight from Guangzhou. You are welcome to visit and inspect our facilities.
